Shipping Policy
At Serenity, we aim to make your shopping experience as seamless as possible. Below, you'll find details about our shipping options, processing times, and delivery guidelines.
- Order Confirmation: Once your order is placed, you will receive an email confirmation. A shipping notification with tracking details will follow once your order has been dispatched.
- Standard Shipping: 3-7 days at $10
- Expedited Shipping: 2-3 days at $15
Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
- Serenity is not responsible for lost or stolen packages once marked as delivered. We recommend checking with your local carrier or neighbors if a package is missing.
Thank you for choosing Serenity. We’re here to ensure your order reaches you smoothly and efficiently.
Processing Times
- Order Processing: All orders are processed within 1-3 business days (Monday through Friday, excluding holidays).- Order Confirmation: Once your order is placed, you will receive an email confirmation. A shipping notification with tracking details will follow once your order has been dispatched.
Shipping Options and Rates
We offer the following shipping methods:- Standard Shipping: 3-7 days at $10
- Expedited Shipping: 2-3 days at $15
Please note that international shipments may be subject to customs duties, taxes, and fees, which are the responsibility of the customer.
Free Shipping
We’re pleased to offer free standard shipping on orders over [Insert Minimum Order Value]. This applies to domestic orders only, unless otherwise stated.Delivery Times
Estimated delivery times are provided at checkout and may vary depending on your location and chosen shipping method. Please note that delays may occur due to unforeseen circumstances, such as weather, customs processing, or carrier issues.Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number to check the status of your delivery. If you have any issues with tracking, please contact us at [Insert Email Address].Undeliverable or Lost Packages
- If your package is marked as undeliverable or returned to us, we will notify you and arrange a reshipment or refund, minus any shipping costs.- Serenity is not responsible for lost or stolen packages once marked as delivered. We recommend checking with your local carrier or neighbors if a package is missing.
Address Changes
If you need to update your shipping address, please contact us immediately at hello@serenity.com. Address changes can only be made before your order has been dispatched.Returns Due to Incorrect Address
Orders returned to us due to an incorrect or incomplete address will require additional shipping charges for reshipment. Please double-check your address at checkout to avoid delays.Questions or Concerns
For any questions or concerns about shipping, feel free to reach out to our customer service team:Thank you for choosing Serenity. We’re here to ensure your order reaches you smoothly and efficiently.