Returns Policy
At Serenity, we want you to love your yoga wear. If you’re not completely satisfied with your purchase, we’re here to help. Please review our returns policy below to understand how to process a return or exchange.
- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Items purchased on sale or marked as “final sale” are not eligible for returns or exchanges unless defective.
- Undergarments or items marked as intimate apparel for hygiene reasons.
- Gift cards.
- Items purchased during special promotional events, unless stated otherwise.
1. Contact our customer service team at [Insert Email Address] with your order number and reason for return.
2. Once your return request is approved, we will provide you with a return shipping label or instructions.
3. Pack the item(s) securely in their original packaging, including any accessories, tags, or documentation.
4. Drop off the package at your nearest carrier location or arrange for pickup, as instructed.
- For international returns: Customers are responsible for return shipping costs and any duties or taxes incurred.
- Shipping fees are non-refundable unless the return is due to a defect or our error.
- Follow the same steps to initiate a return.
- Once your return is received and inspected, we will process the exchange and ship your new item(s) at no additional cost for domestic orders.
1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have not received your refund, please contact us.
Thank you for shopping with Serenity. We’re committed to ensuring you have a positive experience with us.
Eligibility for Returns
To qualify for a return, please ensure the following:- Items must be returned within 30 days of the delivery date.
- Items must be unworn, unwashed, and in their original condition with tags attached.
- Items purchased on sale or marked as “final sale” are not eligible for returns or exchanges unless defective.
Non-Returnable Items
The following items cannot be returned:- Undergarments or items marked as intimate apparel for hygiene reasons.
- Gift cards.
- Items purchased during special promotional events, unless stated otherwise.
Return Process
To initiate a return:1. Contact our customer service team at [Insert Email Address] with your order number and reason for return.
2. Once your return request is approved, we will provide you with a return shipping label or instructions.
3. Pack the item(s) securely in their original packaging, including any accessories, tags, or documentation.
4. Drop off the package at your nearest carrier location or arrange for pickup, as instructed.
Return Shipping Costs
- For domestic returns: A flat fee of [Insert Amount] will be deducted from your refund to cover return shipping costs unless the return is due to a defect or error on our part.- For international returns: Customers are responsible for return shipping costs and any duties or taxes incurred.
Refunds
- Refunds will be issued to the original payment method within 5-7 business days of receiving the returned item(s) and verifying their condition.- Shipping fees are non-refundable unless the return is due to a defect or our error.
Exchanges
If you need a different size, color, or item:- Follow the same steps to initiate a return.
- Once your return is received and inspected, we will process the exchange and ship your new item(s) at no additional cost for domestic orders.
Defective or Incorrect Items
If you receive an item that is damaged, defective, or not what you ordered, please contact us at [Insert Email Address] within 7 days of delivery. We will arrange for a replacement or full refund, including shipping costs.Late or Missing Refunds
If you haven’t received your refund after 10 business days:1. Check your bank account or credit card statement.
2. Contact your bank or credit card company, as processing times may vary.
3. If you still have not received your refund, please contact us.
Contact Us
For any questions or concerns about returns, exchanges, or refunds, our customer service team is here to helpThank you for shopping with Serenity. We’re committed to ensuring you have a positive experience with us.